Return Policy

Sales & Return Policy 


Making A Purchase 
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. 

We accept Credit Card and Debit Card payments.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling 
Orders for battery products have to be shipped using a courier which will require a signature on delivery. Any customer charges are the responsibility of the customer as are any additional delivery charges (e.g. re-delivery attempts). 

Delivery Schedule 
We will process your order immediately and aim to ship your order to you within two working days and you can expect to receive your order within 3 working days from despatch. 
 

Credit Card Security 
When the order is placed at our website, the credit/debit card details are taken via Shopify Payments over a secure server system. The credit/debit card numbers are encrypted and sent to Shopify. They are not held in clear text on any web site.

Guarantee 
We guarantee your satisfaction. All products have a standard 1 year return to manufacturer warranty covering manufacturer defect.

Reaching Us 
If you need to reach us, please email us using sales-nz@powertraveller.com alternatively, you can call on +64 06 843 6388

Returns Policy 
FAULTY ITEMS: For goods deemed "Dead on Arrival", these must be returned to us within 30 days of receipt. Please request a returns form from us at sales@powertraveller.co.nz and send with the item to the address above, we do not accept any returns without an accompanying returns form. We will then send a replacement out to you if the product is found to be faulty. Refunds may also be issued in certain circumstances - please contact us for details. All products have a standard 1 year return to manufacturer warranty covering manufacture defect.

UNWANTED ITEMS: All refunds are at the sole discretion of Powertraveller New Zealand and must be agreed within 14 days of the product being purchased. If a refund is agreed, the item must be returned to us within 7 days of agreement being reached. Before any refund is issues, items must returned in original packaging with all parts as supplied and be in a re-saleable condition. Powertraveller New Zealand will not issue refunds for the postage. A restocking Fee may also apply at the sole discretion of Powertraveller New Zealand.

POSTAGE: We accept no liability for items damaged during postage to us and we recommend that all items are returned via a recorded delivery method as we will not be held responsible for goods not received. Please note, any product containing a battery will need to be returned to us via a courier approved to ship lithium batteries - New Zealand Post will not accept batteries. 

https://www.nzpost.co.nz/personal/sending-within-nz/prohibited-restricted-items


If the item has been ordered incorrectly, found to be unsuitable or simply no longer required - the postage cost is the responsibility of the customer. 
If the item is found to be faulty or a packing error has occurred - the postage for returning the item to us will be refunded if requested. 


How to care for your Powertraveller battery 
Our products are resilient creatures on the outside that can be bashed and thrown around. However, at the centre there is something a little more sensitive. This is the beating heart of the battery, or in more techy terms- the Lithium battery that continues to keep your devices powered.

Lithium batteries are amazing things, but nonetheless they do have a lifespan and can only be recharged a large but finite amount of times before the battery life starts to diminish.

There is a standard 1 year manufacturer warranty. Your battery needs to be used ideally within a year of manufacturing and if used properly will have a lifespan of up to 5 years depending on how often it is used. By reason of its chemistry if your battery sits on a shelf for 2 years the battery will lose condition and will not perform to the best of its ability. Much like a car battery, the more you use it, the more it will be conditioned.

Good news though- there are ways to maintain and improve the lifespan of your battery's life!

Do's

Always try to store your battery at around 40-60% charged. 
Always charge the battery whenever possible, because frequent top-ups are much kinder to the battery than running it until it is flat, but avoid constant DC power. 
Always ensure the battery is recharged as soon as possible, if it does become fully discharged. A Li-ion battery will be permanently damaged if left fully discharged for an extended period of time. 
Calibrate a new battery by discharging it until the low battery warning prompts you to plug in a power source, (usually around 10%) and then recharge it fully. Doing this once every month or so, will help to keep the battery accurately calibrated. . 
Store your battery in a cool, dry place.

Don'ts


Never leave your Li-ion battery in a fully discharged state for an extended period of time. 
Do not charge your battery inside its case; this could cause the battery to get very hot. Likewise, please do not smother your battery while charging both a device or itself 
Keep the battery away from fire or other sources of extreme heat. Do not incinerate. Exposure of batteries to extreme heat may result in explosion. 
NEVER use a 3rd party AC mains charger to charge your Powertraveller battery 
Do not leave your battery in an airtight place (e.g car glove compartment) for a long period of time. 
Do not throw away or dispose of your battery with household waste. Please recycle all batteries, as they contain chemicals which are harmful to the environment.

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